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App. Management
Legacy Management
Data Warehousing & Business Intelligence
Delivery Models
Infrastructure Mgmt
Security Architecture
Network Management
LAN/WAN Maintenance
User Training
Help Desk
System Testing
Project Management

Help Desk

The Help Desk is the first point of contact for any end user related problems. Help desk should be able to understand, resolve, and document the problem in a timely and efficient manner.

Protechsoft has the experience and expertise in providing Help Desk Services to cater to the needs of all business requirements. Our experienced staff has through knowledge of handling help desk calls and executing them in an efficient manner thereby improving employee productivity. Protechsoft has the experience in handling more than 1000 seats. Our staff has experience in trouble shooting and resolving all Help Desk issues.
Implementation and Support

Protechsoft not only strives for "First Call Resolution" but also is effectively equipped to handle solutions such as:

Network Server Issues
Workstation Issues
User account management
Permissions and rights for network resources
Network and Local Printer Problems
Software and Hardware conflicts on existing and new systems
Exchange Server issues
Network Backbone issues
Internet, VPN, and Firewall Connectivity issues
Support for commonly used applications like MS-Office etc

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